GP Survey 2016	
Q1 Would you recommend your GP Practice to someone who has just moved into the local area?
Answer Choices –	Responses –
			On-line		Paper		Average
extremely likely		42.86%		47.50%		45.18%
likely			21.43%		22.50%		26.96%
neutral			32.14%		7.50%		19.82%
unlikely			3.57%		7.50%		5.53%
extremely unlikely	0.00%		0.00%		0.00%
dont know/ no opinion	0.00%		5.00%		2.50%
Not answered		0.00%		2.50%		1.25%

Q2 How would you rate the friendliness of our reception staff	

Answer Choices –	Responses –
extremely friendly	28.57%
friendly			42.86%
neutral			25.00%
unfriendly		3.57%
extremely unfriendly	0.00%
dont know/no opinion	0.00%	

Q3 –Comments re Q2- A random selection (every 4th comment published)
Some staff are friendlier than others
It is difficult to get an appointment in a reasonable timescale. The receptionists don't help in this regard. The doctors seem keen to get you out of the door and rarely suggest follow up appointments.
Very efficient service, staff always helpful
Hard for to get appointment when working would be good to have an afternoon or evening surgery. Some friendly & helpful others not.
Some of reception staff can be quite short and some do not make eye contact when a patient arrives at the desk. I know that they work under a great deal of pressure but think it is important to have eye contact. Also have found that when a request for repeat prescriptions are submitted when they are synchronised they are not always ready at the same time (even after 48 hours)! This can be troublesome when items are being picked up at a Pharmacy.
Very difficult to get an appointment. Should you need an urgent appointment very difficult to get through at 8.30am. Have had letters out about various women's tests and have left queries with reception staff and am still waiting for a reply from the doctor or a follow up call from reception.
Still too difficult to get an appointment without a long wait. I have phoned and phoned at 08.30 with the line constantly busy to be told that all the daily appointments are gone and to try the next day. Not a very satisfied patient.
Judgment of the people in the situation is not helpful. How can you help them is the question.People should be more helpful to your staff
I would recommend the people of this practice , but the appointment system is confusing as each person you talk to tells you something different.
Just depends on who is on reception duty and helpfulness isn't consistant. I think also that the practice partners should have their name on the front sign which is outdated and in need to replacing. Also, If the reception area was switched with the waiting area I think it would make a massive difference in both waiting to speak to the reception staff, confidentiality and atmosphere.
All the staff in loughview medical centre are very helpful, caring and nothing is too much bother. I'm lucky to be a patient in loughview.
Advised to make an appointment regarding medications which I don't feel is appropriate and takes up unnecessary appointments for more urgent things. New locum doctors coming and not prescribing medication that you have been on
Sometimes staff can be rude and abrupt
always helpful.
the entire practice and all the people in it are not only professional in all that they do but are also so caring!!!!

Q4 What is your age group?
under 25	3.57%
26-45		17.86%
46-65		60.71%
66-75		17.86%
over 75		0.00%

Female		57.14%
Male		42.86%